![]() ![]() ![]() They ensure a detailed examination of any complaint received. Importance is placed on addressing complaints effectively, with a significant focus on customer satisfaction. I paid £40 for a delivery that had half of my stuff not with them on that day they picked & then got some1 calling me but not saying anything i got the txts but what was the point txting when the mattress i needed didn’t come on the day it was meant to come it was 3 days late i told them that i can’t bring it up stairs & they said they can’t either even though i told them it’s me & a frail elderly parent here that can’t bring it upstairs on our own can they help they said ok delivery came they just brought it in & said bye then we checked to see if their was a problem with it because it came late we opened it up & we felt it won’t fit their ikea bed frame so needed a refund or exchange it says u can get a refund etc etc we rang couldn’t get hold of them then suddenly got them & they i can’t get a refund or exchange because i have opened up the mattress & now no refund or exchange i haven’t slept on it, it’s just laying on the bedframe & me sleeping on a sofa i paid £500 on a debit card & they put the phone down on me i have made a complaint against the person. IKEA successfully transformed customer service experience and post-sales services and accelerated live chat resposne time with Sanukers Microsoft Teams. Equipped to handle a wide variety of inquiries, IKEA’s customer service offers information on product details, availability, ordering, delivery, and assembly services. ![]()
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